Contact Us

Have questions or need advice? Let’s talk.

Ways to Reach Us

Phone

713.499.1800

Representatives available between 8:00a.m. - 5:00p.m.

Form

Contact a specific location or banking department.

Fill out our form

Email

Need customer support?

[email protected]

Mail

PO Box 41314
Houston, TX 77241-1314

Chat

Available in online & mobile banking from 8:00a.m. - 5:00p.m., Monday - Friday

Find a Stellar Banking Center

We’re here for you, when and where you need us. You can make an appointment, or if you’d like to just walk in, that’s great too.

See Our Locations

Support for Your Debit / ATM Card

Card Activation

To activate a Debit Card, call 844.378.7564. Outside the US, call 713.499.1800 between 8:00a.m. and 5:00p.m. CT to speak with a representative.

Cancel Debit/ATM Card

To speak to a live person to cancel your card: 888.297.3416.

Fraud and Non-Fraud Disputes

For debit card fraud disputes and non-fraud disputes: call 844.957.0590 Monday - Friday 8:00a.m. - 7:00p.m. to speak with a representative; or click here to dispute a transaction or report fraudulent activity.

Traveling with Your Debit Card Outside of Texas?

Before you leave, contact us at 713.499.1800 and tell us your destinations and travel dates. We will update your debit card record to ensure you can use it while traveling.

Have a Concern? Let's Solve It.

Our goal is to always provide extraordinary service and build great relationships with our customers. If we ever fall short of your expectations, please give us the opportunity to make it right. Here are ways you can contact us. Plus, you’re always welcome to simply drop by one of our banking centers.

Website: Customer Complaint Form

Mail:
Stellar Bank
Attention: Compliance Risk Management Team
9 Greenway Plaza, Suite 110
Houston, TX 77046

Phone: 866.427.9306